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Terms & Conditions

The below document outlines the terms and conditions for Goki Hardware & services.
Last updated on
17 January 2024


1.1 Definitions.In these Terms and Conditions for Goki Hardware and Services, unless the context  requires otherwise, the following words and expressions shall have the following meanings:

“Affiliate” means, with respect to any entity, any other entity directly or indirectly controlling,  controlled by, or under direct or indirect common control with such entity. An entity shall be deemed  to control another entity if such entity possesses, directly or indirectly, the power to (i) vote 50% or  more of the securities having ordinary voting power for the election of directors of such other entity;  or (ii) direct or cause the direction of the management or policies of such other entity, whether  through the ownership of voting securities, by contract or otherwise.

“Agreement” means the agreement concluded between Goki and the Customer comprising the  Order Form, these Terms and Conditions for Goki Hardware and Services and, if applicable,  further schedules and exhibits.

“Confidential Information” of a party means any technical or business information disclosed by or  on behalf of that party to the other party that: (i) if disclosed in writing, is marked “confidential” or  “proprietary” at the time of such disclosure; (ii) if disclosed orally, is identified as “confidential” or  “proprietary” at the time of such disclosure; or (iii) under the circumstances, a person exercising  reasonable business judgment would understand is confidential or proprietary.

“Content” means information, content and data (including any third- party information, content and  data).  

“Customer” means the entity specified as the customer in the Order Form.  

“Customer Personal Data” means personal data processed by Goki on behalf of the Customer,  details of which are set out in Appendix A.  

“Data Protection Law” means all applicable data protection law including the Australian Privacy  Principles under the Privacy Act and the GDPR (and the terms ‘controller’, ‘data subject’, ‘personal  data’, ‘personal data breach’, ‘process’, ‘processor’ and ‘processing’ shall have the meanings given  to them under Data Protection Law).

“Designated Users” means the Customer’s employees/contractors who are authorised by the  Customer to access and use the Services.  

“Effective Date” means the later date of execution of the Order Form.  

“Feedback” means suggestions, comments or other feedback provided to Goki by the Customer or  its Designated Users.  

“Fees” means the fees payable for the Goki Hardware and the Services (as calculated in accordance  with the Order Form and these Terms and Conditions for Goki Hardware and Services).  

“GDPR” means General Data Protection Regulation (Regulation (EU) 2016/679).  

“Goki“ means Goki Pty Ltd (ABN 43 168 370 689), a company incorporated in Sydney, Australia ,  having its registered office at 24 Bayswater Rd, Kings Cross, Sydney, 2011, Australia.

“Goki Hardware” means the property room access and security hardware itemised in the Order  Form.  

“Properties” means accommodation properties owned or controlled by the Customer.  “including” means including without limitation, and “include” and “includes” have a  corresponding meaning.

“Intellectual Property" means all intellectual and industrial property rights and interests  throughout the world, whether unregistered or unregistered, including (a) trade marks, patents,  copyright, processes, methodologies, procedures, and trade secrets, algorithms, APIs, apparatus,  circuit designs, layouts and assemblies, scripts, databases, data collections, data models, designs,  diagrams, formulae, ideas and inventions (whether or not patentable or reduced to practice), know how, materials, marketing and development plans, methods, models, forms of presentation, network  configurations and architectures, protocols, schematics, specifications, subroutines, techniques,  tools, uniform resource identifiers, user interfaces, web sites and domain names, (b) software, tools  and machine-readable texts and files and (c) literary work or other work of authorship, including  documentation, reports, manuals, training materials, drawings, charts and graphics.

“Normal Business Hours” means 9 a.m. – 5.30 p.m. local time in Sydney, Australia.  

“Order Form” means the form containing details of an order for Goki Hardware and Services,  together with other information in relation to such order, including the description of the Goki  Hardware and Services to be supplied.  

“Privacy Act” means the Australian Privacy Act 1988(Cth).

“Registration Information” means the information the Customer provides in the user account  registration form submitted by the Customer to Goki.  

“Service(s)” means the software and other services specified in the Order Form to be provided to  the Customer in connection with the Customer obtaining monthly access to Goki’s guest  management platform, guest management mobile application, systems and/or technologies.  

“Terms and Conditions for Goki Hardware and Services” means the current version of the Terms and Conditions for Goki Hardware and Services as may be amended from time to time by Goki having regard to its reasonable commercial interests and upon at least 30 days ‘ prior written notice to the Customer (and prior written notice in this regard shall be met where Goki updates these Terms and Conditions for Goki Hardware and Services on its website and provides the Customer with 30 days’ notice via email in advance of the date the update takes effect).

2.1 The Fees for the Hardware are set out in the Order Form, plus any charges for packaging,  delivery and installation as set out in the Order Form. All invoices will be delivered electronically via  email to the Customer designated contact specified in the Order Form. Amounts payable by the  Customer in connection with the Hardware are payable in the currency specified in the Order  Form.  2.2 Where Fees for Hardware apply (as specified in the Order Form), Goki must receive payment for  the hardware ordered, and any specified charges for packaging, delivery and installation, within  30 days of the date of invoice which Goki shall issue on or after the Effective Date. 2.3 If payment is not made when due, interest is payable at the rate of 3 per cent per annum over the base  business lending rate from time to time of National Australia Bank Limited on the amount outstanding  from the due date for payment until receipt by Goki of the full amount (including any accrued interest)  whether before or after judgment, together with any reasonable legal or other recovery costs. 2.4 On occasion, the prices payable for Hardware promoted or advertised on the Goki website may  differ from the prices specified in the Order Form. The parties agree that Goki is under no obligation to  amend the prices specified in the Order Form during the Term (defined in Section 11.1 below) if there is  such a difference. 2.5 The Customer is responsible for all orders placed by its employees/contractors and the Customer must  inform Goki in writing (via email to the Goki Authorised Contact specified in the Order Form) as soon  as a relevant employee/contractor is no longer authorised to place orders. 2.6 The Customer may place orders for additional Hardware during the Term of the Agreement and  these Terms and Conditions for Hardware and Services are incorporated by reference into any  such orders.  2.7 Without limiting Section 17.12, the Customer is responsible for paying any standard governmental duty,  tax, levy or fees imposed on an Hardware transaction contemplated by the Agreement.


3.1 Goki will deliver the Hardware in accordance with the order terms specified in the Order Form.  A valid signature may be required on delivery. 3.2 Subject to compliance by the Customer with Section 3.3 and Section 3.4, title to the Hardware  will transfer to the Customer on delivery. 3.3 The Customer shall: (i) not remove, deface or obscure any identifying mark or packaging on or  relating to the Hardware; and (ii) give Goki such information relating to the Hardware  as Goki may require from time to time.  3.4 The Customer may not, at any stage, resell, lease, license or otherwise make available the  Hardware for commercial use.  3.5 Goki will use reasonable efforts to deliver the Hardware in accordance with the order details  specified in the Order Form and within the stated delivery time(s). Any dates/times quoted for  Hardware delivery are estimates only and Goki will not be liable for failure to deliver within the time  period quoted. In the event that the Customer has not received all of the Hardware within 48  hours of the expected date of delivery, the Customer must notify Goki immediately. 3.6 In the event that Goki does not make the Hardware available to the Customer within 30 days of  the delivery date specified in the Order Form, the Customer will, as its sole remedy for late or non delivery (to the extent permitted by law), have the option of cancelling the order or re-confirming the  order by notifying Goki (via email to the Goki Authorised Contact specified in the Order Form).  3.7 Goki grants the Customer a non-transferable, nonexclusive, revocable, worldwide (subject to any legal  restrictions on export or use) internal use monthly license (without the right to sublicense) to use and  run the technology embedded in the Hardware on compatible technology owned or controlled  by the Customer or licensed to the Customer by Goki pursuant to the Agreement in order to use the  Services for the purposes expressly set out in the Agreement.


4.1 Goki will use reasonable efforts to hold sufficient stock of Hardware to meet all orders. If Goki  has insufficient stock to supply or deliver the Hardware ordered by the Customer, Goki may, at  its discretion, refund to the Customer the price paid for such Hardware as soon as possible and  in any case within 30 days of the date Goki notifies the Customer that it has insufficient stock.  4.2 The Customer can make a warranty claim via the Goki support team. Claims should have supporting video evidence outlining the issue so that the support team have an opportunity to troubleshoot prior to a refund being issued or a replacement being sent. Refunds shall be subject to Goki confirming the fault or damage is not attributable to an act or omission of the Customer.4.2.1 The benefits to the Customer given by this warranty against defects are in addition to other rights  and remedies under a law in relation to the goods to which this warranty relates. As required by the Australian Consumer Law, Goki states the following to the Customer: Our  goods come with guarantees that cannot be excluded under the Australian Consumer Law. If the  Australian Consumer Law applies, the Customer is entitled to a replacement or refund for a major  failure and compensation for any other reasonably foreseeable loss or damage. If the Australian  Consumer Law applies, the Customer is further entitled to have the goods repaired or replaced  if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 4.2.2 For the purposes of this warranty against defects, Goki’s details are as follows: Name: Goki Pty Ltd (ABN 43 168 370 689) Business address: 13/2A Gladstone st, Newtown, Sydney, 2040, Australia 4.3 In the event of the order being supplied incomplete or Hardware arriving damaged in transit the  Customer must notify Goki in writing (via email to the Goki Authorised Contact specified in the Order  Form) within 7 days of delivery. 4.4 Goki will make any refunds due to the Customer by the same method of payment used to purchase the  Hardware. 4.5 Goki offers a 2-year limited warranty on electronic components, 5-year limited warranty on mechanical components.


5.1 The Customer acknowledges and agrees (i) that it is aware of all health and safety requirements relating to the Hardware and its application; and (ii) that it will install and use the Hardware in accordance with the requirements of any manuals and safety instructions provided with the Hardware or made available on Goki’s website.


6.1 Access and Use of the Services.Subject to the terms of the Agreement, Goki grants the Customer a non exclusive, non-transferable, non-sublicensable right to access and use the Services for its Properties for the Term of the Agreement and to integrate and use the Services with the Hardware installed in its Properties in the manner and for the purposes specified by Goki. The  Customer and its Designated Users will use the Services solely in connection with the Customer’s or any Property's internal business purposes and in accordance with the terms of the Agreement. The  Customer agrees to comply with all instructions, usage rules and documentation that Goki may provide  or make available on its website from time to time in connection with the Services.  

6.2 Registration/Passwords. To access the Services, the Customer must register for a user account. The  Registration Information the Customer provides must be accurate and complete. The Customer agrees  to update the Registration Information as necessary, including correct email addresses, so Goki may send  the Customer notifications and other account-related communications. The Customer account is subject  to termination or suspension in accordance with the terms of the Agreement. The Customer is  responsible for maintaining the confidentiality of the login name and password that the Customer creates  and agrees to use strong passwords (e.g. that contain upper- and lower-case letters, numbers and  symbols), and to maintain the confidentiality of such passwords. The Customer is responsible for all uses  of the Customer’s account and login information (whether or not authorised by the Customer). The  Customer must notify Goki of any unauthorized use of the Customer’s account, login information or  password, and agrees to immediately change compromised passwords to prevent further unauthorised  use. The Customer grants Goki the right to use the Customer’s Registration Information and any other  information provided in connection with the operation of the Services.  

6.3 Designated Users. Access to the Services is limited solely to Designated Users. The Customer  acknowledges and agrees that, as between Goki and the Customer, the Customer is solely responsible  for all acts and omissions of its Designated Users, including access and use of the Services by Designated  Users and for such Designated User's compliance with the terms of the Agreement.

6.4 Services – Upgrades and Support. Goki may, from time to time, provide upgrades to the Services  (including upgrades to the software). Goki will use reasonable efforts to make the Services available 24  hours a day, seven days a week, except for: (i) planned maintenance and (ii) unscheduled maintenance and remedial works. Goki will use reasonable efforts to provide advance notice of planned maintenance  but is not required to do so. Goki will, as part of the Services and at no additional cost to the Customer,  provide the Customer with Goki’s standard customer support services during Normal Business Hours  in accordance with Goki’s internal support policy in effect at the time that the Services are provided.Platform uptime:Goki aims to have the Goki platform up 99.8% of the month. The actual monthly uptime can be always checked by you at status.goki.travelSupport Response time: Goki operates a HelpDesk 24/7. You can contact our HelpDesk either by sending an email to or through the help window within the Goki Platform.Our response times do vary but we aim to connect with you within 15 minutes.  

6.5 Restrictions. Except as expressly provided in the Agreement, neither the Customer nor any Designated  User may: (i) make any copy, reproduction or derivative work of any of the Services or any Goki  Confidential Information contained on the Services; (ii) sell, assign, convey, sublicense or otherwise  transfer its rights to use or allow any third party other than a Designated User to use or access the  Services; (iii) decompile, disassemble, reverse engineer, or modify in any way, the Services or any portion  thereof; (iv) reconfigure or redeploy the Services in a manner not expressly authorized by Goki; (v)  remove, alter or obscure any proprietary notice or legend of Goki, its suppliers or licensors upon any  and all copies of the Services or any documentation provided therewith; and/or (vi) violate any laws or  regulations as may apply to the use of the Services.  

6.6 Service Requirements and Limitations. The Services are dependent on internet access and availability  which is outside the control of Goki. Certain elements of the Services are dependent on being used with  hardware devices (i.e. smart phones and tablet devices) and third-party applications which are subject  to separate terms of use issued by third parties. Goki is not responsible for the use and integration of the  Services with third party products and/or applications.  

6.7 Content Displayed on the Services. The Customer is solely responsible for all Content that the  Customer uploads, posts, emails, transmits, or otherwise disseminates using, or in connection with, the  Services. The Customer confirms that it has all rights necessary to do so ( and maintains adequate and  compliant privacy notices in this regard) and grants Goki a non-exclusive, royalty-free, revocable,  worldwide, transferable license in and to such Content for use and publication on the Services.  

6.8 Use of the Services for Lawful Purposes Only. The Customer agrees to use the Services only for lawful  purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the  Services. The Customer agrees not to do any of the following: (i) post, upload, publish, submit or  transmit any Content via the Services that: (ii) infringes, misappropriates or violates a third party's  intellectual property rights, or rights of publicity or privacy; (iii) violates the terms of its privacy notices  or violates or encourages any conduct that would violate any applicable law or regulation or would give rise to civil liability; (iv) is fraudulent, false, misleading or deceptive; (v) is defamatory, obscene,  pornographic, vulgar or offensive; (vi) promotes discrimination, racism, hatred, harassment or harm  against any individual or group; (vii) is violent or threatening or promotes violence or actions that are  threatening to any person or entity; or (viii) promotes illegal or harmful activities or substances.

6.9 Use with Third Party Technology. The Customer acknowledges that the Services may enable or assist  it to access and integrate with the websites and other content and applications of third parties via third party websites, API’s and other applications and that it does so solely at its own risk. Goki makes no  representation or commitment and shall have no liability or obligation whatsoever in relation to the  content or use of, or integration with, any such third-party website, content or applications and any  contract entered into by the Customer with any such third party. Any contract entered into and any  access and integration completed via any third-party website, API or other application is between the  Customer and the relevant third party, and not Goki. Goki does not endorse or approve any third-party  website, content, API or other applications accessed or used via the Services.

6.10 Right to Monitor and Audit. The Customer agrees that the Services must be used in accordance with  the access point usage rules and restrictions as made available or notified to the Customer from time to  time by Goki. Goki reserves the right to monitor and periodically audit the Customer’s use of the  Services to ensure that the Customer’s use complies with this Agreement. Should Goki discover that the Customer’s use of the Services is not in compliance with this Agreement, Goki reserves the right to  charge the Customer, and the Customer agree to pay for, such usage in addition to other remedies  available to Goki.


7.1 Service Fees. Fees for the Services provided in connection with the Agreement are set forth in the Order  Form. All invoices will be delivered electronically via email to the Customer Designated Contact  specified in the Order Form.  

7.2 Payment Terms. Goki must receive payment for the Services within 30 days of the date of invoice which  Goki will issue monthly.

7.3 Failure to Pay. Failure to pay any undisputed Service Fees may result in immediate suspension as well  as termination of the Services at any time following 30 days of a suspension if all outstanding Service  Fees are not paid in full. Following suspension of access pursuant to this Section 7.3, the Customer will  not be able to use the Services (including the software).  

7.4 Annual Increase. Goki may decide at any time following the first anniversary of the Effective Date and  no more than once in any twelve (12) month period, with at least thirty (30) days prior written notice to  the Customer (unless a shorter time period is required by applicable law), to increase any or all of the  Service Fees under the Agreement for any reason, including to account for inflation or any applicable  compulsory wage, tax or social charge increases, which increase shall be effective starting on the date  thirty (30) days following such written notice. In the event the increase is greater than 3% of the then  current Service Fees the Customer may terminate the Agreement within thirty days of the effectiveness  of such price increase with a thirty (30) day written notice delivered to Goki.

7.5 Base Currency. Amounts payable by the Customer in connection with the Services are payable in the  currency specified in the Order Form.  

7.6 Exclusive of Fees and Taxes. The Customer is responsible for paying any standard governmental duty,  tax, levy or fees imposed on any transaction contemplated by the Agreement.


8.1 Each party warrants to the other party that:

8.1.1 it is duly organized, validly existing and in good standing as a corporation or other entity as  represented herein under the laws and regulations of its jurisdiction of incorporation,  organization or chartering;  

8.1.2 it has the right, power and authority to enter the Agreement and to grant the rights and  licenses granted hereunder and to perform all of its obligations hereunder;  

8.1.3 the execution of the Agreement by its representative has been duly authorised by all  necessary corporate or organizational actions of the party; and  

8.1.4 it will abide by all applicable laws and regulations, including Data Protection Law in  connection with the Agreement.  

8.2 Subject to Section 8.3 and to the extent permitted by law, except as expressly set forth in the Agreement, the Hostel Hardware and Services are provided with no warranties, and Goki expressly  excludes and disclaims any warranties under or arising as a result of the Agreement, whether  express, implied or statutory.  

8.3 Goki does not exclude, restrict or modify any liability that cannot be excluded, restricted or modified,  or which cannot be excluded, restricted or modified except to a limited extent, as between Goki and  the Customer by law including liability under the Competition and Consumer Act 2010 (Cth). However,  where such statutory provisions apply, to the extent to which Goki is entitled to do so, Goki’s liability  will be limited at its option to: 8.3.1 in the case of a supply of goods: the replacement of the goods or supply of equivalent goods; the payment of the cost of replacing the goods or acquiring equivalent goods; the payment of the cost of having the goods repaired; or the repair of the goods; and 8.3.2 in the case of services: the supply of the services again; or the payment of the cost of having the services supplied again.

8.4 To the extent permitted by law, the claims process and provisions in Section 4.2 will apply before  Goki will elect to undertake one of the matters in Section 8.3.1 in relation to defective goods.

8.5 To the extent permitted by law, the following claims process will apply before Goki elects to  undertake one of the matters in Section 8.3.2 in relation to defective services. 8.5.1 The Customer must send a claim in relation to defective services to the address specified  in Section 4.2 within 30 days of being provided with those services, subject to the Customer bearing the expense of claiming this warranty and provided full details of the  defect in the services are provided to Goki.  8.5.2 The benefits to the Customer given by this warranty against defects are in addition to  other rights and remedies of the Consumer under a law in relation to the services to  which this warranty relates. 8.5.3 As required by the Australian Consumer Law, Goki states the following to the Customer:  Our services come with guarantees that cannot be excluded under the Australian  Consumer Law. For major failures with the service, you are, where entitled by operation  of mandatory applicable law: - to cancel your service contract with us; and - to a refund for the unused portion, or to compensation for its reduced value. 8.5.4 You are also entitled to be compensated for any other reasonably foreseeable loss or  damage. If the failure does not amount to a major failure you are entitled to have  problems with the service rectified in a reasonable time and, if this is not done, to cancel  your contract and obtain a refund for the unused portion of the contract.


9.1 Ownership Rights. Goki or its suppliers (as applicable) owns all Intellectual Property rights in  connection with and in all versions of the Services and the Hardware and all software and  technology used to provide the Services and the Hardware, including all related Intellectual  Property and industrial property rights and all derivative works based on the foregoing, including but  not limited to modifications or derivative works created at the request or suggestion of the Customer or  a Designated User. The Customer acknowledges that it neither owns nor acquires any additional rights  in and to the foregoing not expressly granted by the Agreement.  

9.2 Feedback. The Customer and Designated Users may provide Feedback to Goki with respect to its  products and services. Feedback is voluntary and Goki is not required to hold it in confidence. Goki may  use Feedback for any purpose without obligation of any kind to the Customer or Designated Users.


10.1 The Customer and Goki acknowledge and agree that in providing the Services under the Agreement  Goki processes Customer Personal Data on behalf of the Customer. This Section 10 sets out Goki’s  data processing obligations to the Customer when it processes Customer Personal Data on behalf of  the Customer. Details of the applicable processing activities which may arise (including categories  of personal data and data subjects) are described the Appendix A.

10.2 The Customer warrants and undertakes to Goki that: 10.2.1 it has lawful grounds and all necessary and/or appropriate privacy notices in place for  instructing Goki to process the Customer Personal Data on Customer’s behalf;  10.2.2 it has all necessary consents and notices in place to enable lawful transfer (including  international transfers) of Customer Personal Data to Goki for the duration and purposes  of the Agreement;  10.2.3 the processing of Customer Personal Data by Goki, in accordance with and as  contemplated by the Agreement, will not contravene Data Protection Law; and 10.2.4 it will comply at all times with Data Protection Law.

10.3 Where Goki processes Customer Personal Data as a processor on behalf of the Customer under the Agreement Goki will: 10.3.1 process Customer Personal Data only in accordance with the Customer’s documented  written instructions, including with regard to transfers of personal data to a third  country, or as required by applicable law (in which case, Goki shall, in so far as it is  practicable to do so, give the Customer reasonable notice of such requirement). The  Customer instructs Goki to process the Customer Personal Data to perform the Services  and as required by the Agreement. These instructions are the Customer’s complete and  final instructions to Goki for the processing of Customer Personal Data, and Goki shall  not be bound by additional or alternate instructions except pursuant to the parties’  mutual written agreement; 10.3.2 notify the Customer if, in its opinion, an instruction from the Customer infringes Data  Protection Law, provided that any such notification will not relieve the Customer from  its own obligations to provide lawful instructions and is not legal advice or guidance.  Goki makes no warranty or representation regarding any such notice (express or  implied); 10.3.3 taking into account the state of the art, costs of implementation and the nature, scope,  context and purposes of processing, Goki will implement appropriate technical and  organizational measures necessary to meet the requirements of Article 32 of the GDPR;  10.3.4 ensure the Goki staff authorized to process Customer Personal Data are subject to  appropriate confidentiality obligations; 10.3.5 be entitled to engage sub-processors, including any cloud service providers, to process  Customer Personal Data. Goki will: (i) take reasonable steps to ensure that equivalent  requirements to those set out in this Section 10.3 are imposed on any sub-processor(s)  through a written agreement; (ii) remain liable to Goki for the performance of the sub processor’s obligations; and (iii) where applicable, provide to the Customer reasonable  prior notice of any addition or replacement of such sub-processors. The Customer shall  be entitled to object to the appointment of a sub-processor, in which case the parties shall  discuss the reason for the objection. In the event that the parties cannot resolve the  objection, the Customer shall be entitled to terminate the Agreement and shall pay all  amounts currently owed Goki within thirty (30) days of such termination of the Agreement;  10.3.6 taking into account the nature of the processing and the information available to Goki,  reasonably assist the Customer to fulfil the Customer’s obligations under Data Protection  Laws: (i) to respond to data subjects’ requests to exercise their rights; and (ii) with respect  to security, data protection impact assessments, data breach notifications and  consultations with data protection supervisory authorities (provided at all times that any  costs incurred by Goki in connection with such assistance provided in connection with  providing such assistance shall be discharged in full by the Customer); 10.3.7 where Goki ceases to provide services relating to data processing Goki will: (i) at the  choice of the Customer, delete or return all such Customer Personal Data to the Customer;  and (ii) delete all existing copies of the Customer Personal Data unless applicable law requires storage of the Customer Personal Data; 10.3.8 make available to the Customer such information as the Customer reasonably requests  and Goki is reasonably able to provide, and, permit and contribute to such audits,  including inspections, conducted by the Customer (or agreed auditors other than any competitor of Goki ), as is necessary to demonstrate the Customer's compliance with its  obligations set out in this Section, provided that the Customer: (i) will give reasonable  notice of any audit, (ii) will ensure that any audit takes place during normal business  hours for Goki and does not disrupt Goki’s business operations, (iii) will ensure that  agreed auditors (if any) are bound by appropriate (in Goki’s opinion) confidentiality  obligations to protect Goki’s confidential information, (iv) will be fully liable for any  associated costs (including those of Goki ), and (v) will not undertake such audits more  than once per year, unless otherwise required by Data Protection Law; and 10.3.9 notify the Customer without undue delay after becoming aware of any personal data  breach involving Customer Personal Data.

10.4 The Customer acknowledges and agrees that Goki is located in Australia and that Customer Personal  Data may be transferred to Australia in connection with the provision of the Services. In addition, the  Customer acknowledges and agrees that the Customer Personal Data may be transferred to other  locations outside of the European Economic Area in connection with the provision of the Services. In  certain circumstances these transfers of the Customer Personal Data may be restricted under Data  Protection Law, in which case the parties shall put in place appropriate safeguards to ensure  compliance with those restrictions. In connection with this, the Customer agrees that when requested  to do so by Goki, it shall execute the appropriate EU Commission approved standard contractual  clauses for transfers of Customer Personal Data from the EEA to third countries, as data exporter  with Goki as the data importer entity.  

10.5 The Customer shall indemnify and keep indemnified Goki against any liability, fines, claims,  demands, expenses and costs (including reasonable legal fees) arising as a result of:  10.5.1 any breach by the Customer of its obligations under Data Protection Law; and/or  10.5.2 Goki acting in accordance with any direction, instruction, policy or procedure of the  Customer.

10.6 Goki shall be entitled to relief from liability for any failure to comply with its obligations under the  Agreement (including any failure to perform the Services) to the extent that such failure results from  a claim or complaint made by a data subject or a supervisory authority with regards to Goki’s  processing of Customer Personal Data to the extent that such actions result from instructions received  from the Customer.

10.7 The parties acknowledge and agree that Goki is entitled to compile, collect, copy, modify, publish  and use anonymous and aggregate data generated from or based on the Customer Personal Data for  analytical and other business purposes and to share such data with its Affiliates for similar analytical  and other business purposes.


11.1 Minimum Term and Renewal Terms.
The minimum term (the “Minimum Term”) of the  Agreement for the provision of the Services for each Property is twenty four (24) months and shall begin on the date the Services are put into commercial use by the Customer at a Property. Thereafter, the Agreement shall automatically renew for successive twelve (12) month  terms (each a “Renewal Term”) in respect of each Property. During a Renewal Term the  Customer may terminate the Agreement for a Property on sixty (60) days written notice  without penalty.  

11.2 Termination for Convenience during the Minimum Term - Termination Fees.
The Customer may terminate the Agreement during the Minimum Term in respect of a Property on sixty (60) days  written notice without cause. In case of termination, the Customer shall pay to Goki within thirty (30) days of the effective termination 100% of the Service Fees that would be payable from the effective  date of termination until the expiry of the Minimum Term had the Agreement not been terminated in respect of that Property. The Customer acknowledges and agrees that termination fees  payable by the Customer are a genuine and reasonable pre estimate of loss on the part of Goki where  the Customer terminates the Agreement in respect of a Property during the Minimum Term  and that Goki has provided the Services at the Fees specified in the Order Form on the basis of the  Customer agreeing to the Minimum Term and to paying termination fees in the amount specified  above should the Customer terminate the Agreement during the Minimum Term.  

11.3 Termination for Cause.
The Agreement may be terminated forthwith on written notice for the  following causes: (i) if a party is in default of its obligations and fails to cure default within thirty (30)  days after receiving a written notice; (ii) if a party becomes insolvent, makes a general assignment  for the benefit of creditors, or suffers or permits the appointment of a receiver for its business or  assets; or (iii) if a party ceases its usual operations for three (3) consecutive days.  

11.4 Termination for Amendment to the Terms and Conditions for Goki Hardware and Services.
To  the extent permitted by mandatory applicable law, the Customer may terminate the Agreement prior  to the effective date of a change made to the Terms and Conditions for Hardware and Services  in accordance with the scheme provided for in the definition of that term in Section 1.1 where such  change would operate to the verifiable commercial detriment of the Customer.

11.5 Consequences of Termination.
Upon expiration or termination of the Agreement the Customer will  no longer be able to access and use the Services and the rights and obligations under the Agreement  that by their nature should survive (such as obligations of confidentiality, warranties, and  indemnification) will remain in effect.

12.1 Goki will indemnify the Customer from and against all third-party damages, liabilities (including  reasonable legal fees), penalties and fines (“Losses”) to the extent arising out of any claim, suit,  demand, action, investigation or proceeding brought by a third party (“Claim”) alleging that the use  of the Services infringes any Australian, European Union member state, United Kingdom, or United  States patent, copyright or trade mark rights.  

12.2 If the Services are, or in Goki’s reasonable opinion is likely to become, the subject of a Claim, then  Goki may, at its option, either: (i) procure for the Customer the right to continue using the Services;  (ii) modify the Services to be non-infringing and substantially equivalent in functionality; (iii) replace  the Services with substantially equivalent non-infringing material; or (iv) remove access to the  Services and refund to the Customer all fees and sums paid by it in respect thereof.  

12.3 Goki shall have no liability for or any obligation to defend any Claim that relates to any modifications  to the Services or relates to any use of the Services not in compliance with the Agreement.  

12.4 To the extent permitted by law, this Section 12 states the entire liability of Goki with respect to any  claim of Intellectual Property infringement arising pursuant to the Agreement.


In the event of a prolonged service failure by Goki, the customer shall have the option to terminate the contract early under the following conditions:  a) The service failure persists for a continuous period of 3 days.  b) The service failure materially and adversely impacts the customer’s ability to operate or provide services to their own customers.

2. The customer must provide written notice to Goki stating their intent to terminate the contract due to service failure. Goki will then have a reasonable period, not exceeding 14 days, to rectify the service failure before termination can take effect.

3. Termination under this clause shall not relieve the customer of any outstanding payment obligations or liabilities incurred prior to the termination date.

4. Goki acknowledges that occasional system downtime or connectivity issues may occur, despite best efforts to maintain a high level of service availability.

5. Goki has implemented robust disaster recovery measures, including backup systems and alternative access methods, to mitigate the impact of system failures. These measures are designed to ensure that guests can access their rooms even in the event of system or connectivity issues.

6. Goki commits to maintaining a minimum service uptime of 99% throughout the duration of the contract. In the event that the uptime falls below this threshold, Goki will take immediate action to restore service and prevent future occurrences, employing all reasonable efforts to minimise disruption to the customer.


14.1 To the maximum extent permitted by applicable law, neither party will be liable for any indirect,  special, incidental, consequential, exemplary, or punitive damages, or for damages for lost profits,  lost revenue, or costs of procurement of substitute goods or services, however caused and under any  theory of liability, including but not limited to contract or tort (including products liability, strict  liability, and negligence), and whether or not such party was or should have been aware or advised  of the possibility of such damage.

14.2 To the maximum extent permitted by applicable law each party’s aggregate liability for direct  damages under the Agreement (cumulatively) shall not exceed the amount actually paid by the  Customer to Goki in the prior 12-month period.  

14.3 Notwithstanding the foregoing, the above exclusions and limitations of liability will not apply to:  (i) either party’s indemnification obligations; (ii) either party’s breach of its confidentiality  obligations; or (iii) either party’s gross negligence, fraud or intentional misconduct.


15.1 Each party agrees: (i) to maintain the other party’s Confidential Information in strict confidence; (ii)  not to disclose such Confidential Information to third parties; and (iii) not to use such Confidential  Information for any purpose other than to perform its obligations under the Agreement. Each party  may disclose the Confidential Information of the other party to its employees and consultants who  have a bona fide need to know such Confidential Information for the purpose of performing its  obligations under the Agreement, provided each such employee and consultant has executed a  written agreement that contains use and nondisclosure restrictions at least as protective as those in  the Agreement. This Section 14.1 will not restrict a party from disclosing the other party’s  Confidential Information to the extent required by law or regulation; provided that the party  required to make such disclosure uses reasonable efforts to give the other party advance notice of  such disclosure to enable the other party to prevent or limit such disclosure. Subject to the foregoing,  the existence and terms of the Agreement may not be disclosed by either party without the other  party’s prior written consent.  

15.2 The receiving party’s obligations in Section 14.1 will not apply to the extent any Confidential  Information: (i) was known, without restriction as to use or disclosure, by the receiving party prior  to receiving such information from the disclosing party; (ii) is now or hereafter becomes generally  known or available to the public, through no act or omission of the receiving party; (iii) is rightfully  acquired by the receiving party from a third party who has the right to use and disclose it; or (iv) is  independently developed by the receiving party without access to any Confidential Information of  the disclosing party.

15.3 At the disclosing party’s request, the receiving party will promptly destroy and/or return to the  disclosing party all tangible items and embodiments containing or consisting of the disclosing  party’s Confidential Information and all copies thereof (including electronic copies). At the  disclosing party’s request, an officer of the receiving party must provide a certificate certifying the  receiving party’s compliance with the foregoing.

16.1 Goki may use the Customer’s name(s) and/or brand names(s), image(s), logo(s) or likeness for  identifying the Customer’s company as a customer in public relations, print and online marketing,  sales or promotion purposes. The Customer grants Goki the right to announce the relationship with  a press release upon contract signing. The Customer retains the right of ownership of all name(s)  and/or brand name(s) and will have the right to pre-approve quotes or text endorsements, not to  be unreasonably withheld, prior to public distribution. The Customer hereby grants to Goki a worldwide, non-exclusive, royalty-free, fully paid-up right and license to use the Customer’s name  and mark(s) for purposes contemplated by this Section 16.1.

16.2 The Customer may use Goki’s name(s) and/or brand names(s), image(s), logo(s) or likeness for  identifying Goki as a service provider to the Customer in public relations, print and online  marketing, sales or promotion purposes. Goki grants the Customer the right to announce the  relationship with a press release upon contract signing. Goki retains the right of ownership of all  name(s) and/or brand name(s) and will have the right to pre-approve quotes or text endorsements,  not to be unreasonably withheld, prior to public distribution. Goki hereby grants to the Customer a  worldwide, non-exclusive, royalty-free, fully paid-up right and license to use Goki’s name and  mark(s) for the purposes contemplated by this Section 16.2.

17.1 For the avoidance of doubt, nothing in the Agreement will be construed to restrict or prevent in any way Goki or any of its Affiliates from promoting, distributing or making available accommodation booking services and/or tourist activities on or through any digital means whatsoever or on or through any mobile application technology owned or controlled by Goki.

18.1 Neither party may assign, transfer, or delegate any right, duty, or obligation hereunder to any third  party without written pre-approval of the other party. In the case of: (i) an assignment or transfer in  connection with the sale of substantially all of the assets or business of a party, or the acquisition,  merger, or other change of control transaction involving a party; or (ii) an assignment by a party to  any of its Affiliates, such written pre-approval must not be unreasonably withheld or delayed. Any  attempt to assign the Agreement in violation of this Section 17.1 will be void.  

18.2 A party will be excused from a delay in performing, or a failure to perform, its obligations under  the Agreement to the extent such delay or failure is caused by the occurrence of any contingency  beyond the reasonable control, and without any fault, of such party, which contingencies include  acts of God, war, riot, power failures, fires, and floods (referred to as a “Force Majeure Event”). In  such event, the performance times will be extended for a period of time equivalent to the time lost  due to the Force Majeure Event. In order to avail itself of the foregoing relief, the affected party must  act with due diligence to remedy the cause of, or to mitigate or overcome, such delay or failure.  

18.3 The Agreement supersedes all prior written agreements between the parties regarding the subject  matter of the Agreement.  

18.4 Except for (i) amendments to these Terms and Conditions for Goki Hardware and Services which  may be made in accordance with the scheme provided for in the definition of that term in Section  1.1 and (ii) Goki’s right to increase Service Fees in accordance with Section 7.4, the Agreement may  not be altered or amended except by an express written agreement signed by both parties.  

18.5 Any failure by either party to enforce or require the other party’s compliance with any of the terms  of the Agreement shall not constitute a waiver of such terms, and only a written instrument executed  by the party expressly waiving compliance may waive any terms of the Agreement.

18.6 If any provision of the Agreement is held invalid by applicable law, court, or arbitrator, such  provision will be enforced to the maximum extent permissible to effect the intent of the parties, and  such invalidity will not affect the enforceability of any other terms of the Agreement.

18.7 The parties are acting as independent contractors, and nothing in the Agreement shall create or be  construed as creating a partnership, joint venture, or agency relationship. Neither party shall have  the authority to bind the other party in any respect.

18.8 All notices called for by the Agreement will be deemed to be given immediately if made to the email  address provided and then confirmed by written notice sent by registered post to the physical  address provided.

18.9 The Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall be deemed to be one and the same agreement.

18.10 A signed or electronically signed copy of the Agreement, and the Agreement delivered by e-mail or  other means of electronic transmission, shall be deemed to have the same legal effect as delivery of  an original signed copy of the Agreement.

18.11 The Agreement is governed by, and shall be construed in accordance with, the laws of New South  Wales, Australia.The courts of New South Wales have exclusive jurisdiction to hear and decide any  suit, action or proceedings, and to settle any disputes, which may arise out of or in connection with  the Agreement (“Proceedings”) and, for these purposes, each party irrevocably submits to the  jurisdiction of the courts of that State. Each party irrevocably waives any objection which it might  at any time have to the courts of New South Wales being nominated as the forum to hear and decide  any Proceedings and agrees not to claim that the courts of New South Wales are not a convenient  or appropriate forum.

17.12 GST: 17.12.1 In this Section 17.12: (i) “GST” means the tax imposed by the A New Tax System (Products and Services  Tax) Act 1999 (Cth) and the related imposition acts of the Commonwealth; (ii) “GST Amount”  means, in relation to a Payment, an amount arrived at by multiplying the Payment (or the relevant  part of a Payment if only part of a Payment is the consideration for a taxable supply) by the  appropriate rate of GST; (iii) “Payment” means the amount of any monetary consideration (other  than a GST Amount payable under this Section), or the GST exclusive market value of any non monetary consideration, which is paid or provided by one party to another for any supply made  under or in connection with this Agreement and includes any amount payable by way of indemnity,  reimbursement, compensation or damages; and (iv) expressions used which are not otherwise  defined have the meanings given in the GST Law.

17.12.2 All Payments have been set or determined without regard to the impact of GST.17.12.3 Subject to Section 17.12.5, if the whole or any part of a Payment by a party (including amounts  referred to in Section 17.12.4) is the consideration for a taxable supply, the GST Amount in respect  of the Payment must be paid to the supplier of the taxable supply as an additional amount, at the  same time and in the same manner as the Payment is otherwise payable or as otherwise agreed in  writing. 17.12.4 If a Payment due under this Agreement is a reimbursement or indemnification by one party of an  expense, loss or liability incurred or to be incurred by the other party, the Payment will exclude any  GST forming part of the amount to be reimbursed or indemnified to the extent to which the other  party can claim an input tax credit. 17.12.5 A party’s obligation to make payment under Section 17.12.3 is subject to a valid tax invoice being  delivered to the party liable to pay for the taxable supply. 17.12.6 Where the supplier has become subject to any penalties or interest because of a late payment by the  supplier to the Australian Taxation Office of any GST Amount and that late payment is a result of  the failure of the recipient to comply with the terms of this Section17.12, the recipient must pay to  the supplier an additional amount on demand equal to the amount of those penalties and interest. 17.12.7 The recipient must indemnify the supplier on demand in respect of all loss or damage arising from a  breach by the recipient of its obligations under this Section 17.12. 17.13 Goki may, without consulting the Customer or any other person, at any time pass collection of any  payments (including payment of any termination fees) due under the Agreement to another organisation  or debt collection agency. Appendix A Data Processing Details of the processing of personal data undertaken by Goki are as outlined below:

1. Subject-matter and duration of the data processing In order to provide the Services to the Customer under the Agreement, Goki shall process the Customer  Personal Data. Subject to the provisions of Section 10.3.7, Goki shall continue to process the Customer Personal Data for the duration of the term of the Agreement unless otherwise agreed in writing.

2. Nature and purpose of the data processing  The nature and purpose of the processing is to provide the Customer with an internet connected property door  security product, and related goki guest management platform, guest management mobile application,  systems and/or technologies.

3. Type(s) of personal data and categories of data subjects The categories of data subject whose personal data is processed shall include guests of the Customer and  staff of the Customer who access the Services. Data subjects may also include third party contractors and  suppliers. The Customer Personal Data to be processed by Goki in providing the Services may include: • Name • Gender • Age • Nationality • Email address • Photograph • Passport copy • Guest conversation history • Booking information The obligations and rights of the Customer are as set out in the Agreement.

The program has clear rules and guidelines to follow, including avoiding any malicious or unauthorised actions and respecting privacy and laws. Only eligible, verifiable vulnerabilities that meet the criteria set by the company will qualify for a reward, and the first reporter will receive recognition for their contribution to the company's security.

It's important to note that if you are a current customer or guest of Goki and suspect any unauthorised activity or fraudulent behaviour, the first step should be to contact Goki's support team immediately at the provided link If you believe you have found a security vulnerability, please follow the guidelines outlined in the policy and ensure that you are acting in good faith and not violating any privacy or legal regulations. Goki will provide a safe harbour for security researchers who follow the policy and act responsibly.

Testing Environments

Our test environment is set-up to ensure that the privacy and safety of our guests is not compromised and that there is no disruption to the normal functioning of our services. Any violation of this policy could result in legal and/or administrative action against the violator. It is important to note that only authorised and approved testing is allowed and that all testing should be performed with prior written consent from Goki.

Reporting a Security Vulnerability

Sharing of vulnerability details outside of our formal reporting process is not permitted and will not result in acceptance by Goki of your vulnerability report.


Goki will investigate all legitimate reports and make every effort to quickly correct any vulnerability.

We ask in return that you:

Provide details of the vulnerability, including information needed to reproduce and validate it, when reporting a potential security issue to Goki. This will help the Goki Security Team to quickly and effectively verify and address the vulnerability.

Allow Goki time to fix the vulnerability before it becomes public knowledge, which could potentially result in harm to Goki's customers or systems. By giving Goki a reasonable amount of time to fix the issue, security researchers are helping to ensure that the vulnerability is remedied before it can be exploited by malicious actors.

Security researchers are expected to act in good faith and avoid causing harm to Goki's systems, data, and guests while conducting vulnerability testing.

Program Rules

Goki encourages the responsible and ethical discovery and reporting of vulnerabilities. The following conduct is expressly prohibited:

- Any unauthorised access to data

- Violations of law, including but not limited to hacking, cracking, phishing, brute force attacks, and social engineering

- Destruction of data

- Interruption or degradation of Goki's services

- Privacy violations, including but not limited to accessing or collecting personal data without express permission

- Physical attacks on Goki's facilities or infrastructure

- Denial of Service (DoS) attacks

- Spamming or other malicious activities

- Engaging in any activity that creates a risk to the safety or well-being of Goki's guests or employees

- Using exploits to jump from one system to another within Goki's infrastructure

- Engaging in any activity that otherwise interferes with the normal operations of Goki's systems or services.

In Scope Targets

- Goki's public-facing web and mobile applications.

- APIs and other back-end services that support Goki's applications and services.

- Infrastructure and networks that support Goki's applications and services.

Note: The list of in-scope targets is subject to change, and Goki reserves the right to modify it at any time.

Recognition & Reward

Goki may offer up to $1000 at the discretion of Goki for new discoveries of a critical nature. Please note that the reward amount is discretionary and is based on the severity and impact of the vulnerability reported. Goki reserves the right to make the final decision on all rewards and to modify the reward program at any time.