{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Do I need to replace my existing locks?","acceptedAnswer":{"@type":"Answer","text":"Not necessarily. Goki works three ways: we can integrate with your current smart locks, retrofit your existing locks with our SmartDisc chip, or replace them with our SmartLock PRO. Most properties keep their existing hardware."}},{"@type":"Question","name":"How long does installation take?","acceptedAnswer":{"@type":"Answer","text":"Most properties are live within a week. SmartDisc retrofits take under 10 minutes per door. If you're already running a compatible smart lock, it's just a software connection — no on-site work at all."}},{"@type":"Question","name":"Which PMS systems do you integrate with?","acceptedAnswer":{"@type":"Answer","text":"We connect with 30+ property management systems including Mews, Cloudbeds, Oracle Opera Cloud, Shiji, StayNTouch, and RMS Cloud."}},{"@type":"Question","name":"Do my guests need to download an app?","acceptedAnswer":{"@type":"Answer","text":"No. Guests receive their mobile key via a web link — no app store download required. It works on any smartphone."}},{"@type":"Question","name":"What happens if a guest's phone dies?","acceptedAnswer":{"@type":"Answer","text":"Staff can issue a backup code or use the Goki dashboard to unlock the door remotely. Your existing physical key or keycard also still works as a fallback."}},{"@type":"Question","name":"Do I need special Wi-Fi or hardware infrastructure?","acceptedAnswer":{"@type":"Answer","text":"No. Goki devices use Bluetooth and work with your existing internet connection. There's no need for dedicated gateways, hubs, or network upgrades."}},{"@type":"Question","name":"Which lock brands are compatible?","acceptedAnswer":{"@type":"Answer","text":"Goki works with 50+ lock brands including ASSA ABLOY, Salto, Dormakaba, and many more. If your lock isn't listed, our SmartDisc can retrofit almost any electronic lock."}},{"@type":"Question","name":"Can I manage multiple properties from one dashboard?","acceptedAnswer":{"@type":"Answer","text":"Yes. PassLane dashboard supports multi-property management. You can oversee access across your entire portfolio from a single login."}},{"@type":"Question","name":"How do staff access doors?","acceptedAnswer":{"@type":"Answer","text":"Staff get their own digital credentials with role-based permissions. You control who can access which doors and when — housekeeping, maintenance, management — all from the dashboard."}},{"@type":"Question","name":"Is it secure?","acceptedAnswer":{"@type":"Answer","text":"Goki uses end-to-end encryption and keys are time-bound to the guest's exact stay dates. Keys expire automatically at checkout. Every door event is logged for a full audit trail."}},{"@type":"Question","name":"What is PassLane?","acceptedAnswer":{"@type":"Answer","text":"PassLane is the software platform that powers all Goki devices. It handles mobile key delivery, PMS integration, access management, and the staff dashboard."}},{"@type":"Question","name":"How much does Goki cost?","acceptedAnswer":{"@type":"Answer","text":"Goki software is $4 per room, per month on an annual basis. Hardware costs depend on your setup — integration with existing smart locks requires no hardware purchase. SmartDisc retrofits and SmartLock PRO replacements are priced per unit."}},{"@type":"Question","name":"Is there a minimum contract?","acceptedAnswer":{"@type":"Answer","text":"We offer monthly and annual plans. Annual billing comes with a discount. No long-term lock-in — you can cancel anytime."}},{"@type":"Question","name":"Do you charge setup or installation fees?","acceptedAnswer":{"@type":"Answer","text":"No setup fees for software. Installation costs for SmartDisc or SmartLock PRO depend on property size."}},{"@type":"Question","name":"Can I start with a pilot on a few rooms?","acceptedAnswer":{"@type":"Answer","text":"Absolutely. Most properties start with a pilot of 10-20 rooms before rolling out across the full property. There's no minimum room count."}},{"@type":"Question","name":"What payment methods do you accept?","acceptedAnswer":{"@type":"Answer","text":"We accept all major credit cards via Stripe and can arrange invoicing for larger properties and chains."}},{"@type":"Question","name":"Do you offer discounts for larger portfolios?","acceptedAnswer":{"@type":"Answer","text":"Yes. Volume pricing is available for multi-property groups. Get in touch and we'll put together a custom quote."}}]}
🚀 Exciting news, Goki wins world's sexiest lock at the Red Dot!
Rated 4.97/5 from 300+ verified reviews on HotelTechReport
Your Hotel
Connect your PMS
Mews
Opera
+ Add new
Generate Access
Marc Dennis
Go
used by 400+ Hotel customers in 39 countries
Best Mobile Key & Keyless Entry Solution — four consecutive years, voted by hoteliers.
Best Mobile Key & Keyless Entry Solution
2023 · 2024 · 2025 · 2026
How does it work?
Goki works on any door, any PMS, any lock — here's how
Connect to your existing locks.
Already invested in ASSA ABLOY, Salto, or Dormakaba? Goki layers on top — adding Wallet, mobile keys, PMS sync, and a unified dashboard without replacing a single lock.
Works with 50+ PMS/lock brands
Adds Wallet and web access - make any message a key!
Full PMS sync - eliminate repetitive tasks!
3.75x
Direct extend stays.
5m
Avg install time.
Make your dumb locks smart.
We add a module to make your existing locks SmartLocks - via a plug and play module. You can add the Goki SmartDisc to add DoorCodes as well - if this suits your operation.
Installs in under 5 minutes per door
Does not affect lock warranty
Lets you offer a contactless guest experience
Go all-in with SmartLock PRO.
Starting fresh or upgrading old hardware? SmartLock PRO is a full lock replacement with phone unlock, PIN code, audit trail, and PMS integration built in. Red Dot Design Award winner.
Phone, PIN, and card access in one device
Complete audit trail for every door event
Red Dot and Good Design Award winner
83%
App download rate
Powered by PassLane: the all-in-one platform behind every Goki device.
Every Goki device connects to PassLane — a single dashboard to automate guest access, sync with your PMS, and manage every door across every property.
"Easy-to-use contactless functionality that guests love. The handling is straightforward from the staff side as well."
Adrie Vreeke
Owner, Capsule Hotels
”Goki gives you the opportunity to manage your guest experience instantly and most importantly from anywhere.
Pierre Gredel
GM, The Blue Hotel
"With Goki it was love at first sight. We started to work with them one year ago and it's helping us in our automation process.”
Federico Scotti
COO, Ostello Bello
"Super easy, contactless and extremely convenient! Guests check in using their phone or a unique 4-digit code, 24/7. It makes our daily routines so much more convenient."
Not necessarily. Goki works three ways: we can integrate with your current smart locks, retrofit your existing locks with our SmartDisc chip, or replace them with our SmartLock PRO. Most properties keep their existing hardware.
How long does installation take?
Most properties are live within a week. SmartDisc retrofits take under 10 minutes per door. If you're already running a compatible smart lock, it's just a software connection — no on-site work at all.
Which PMS systems do you integrate with?
We connect with 30+ property management systems including Mews, Cloudbeds, Oracle Opera Cloud, Shiji, StayNTouch, and RMS Cloud. See our full integrations page for the complete list.
Do my guests need to download an app?
No. Guests receive their mobile key via a web link — no app store download required. It works on any smartphone.
What happens if a guest's phone dies?
Staff can issue a backup code or use the Goki dashboard to unlock the door remotely. Your existing physical key or keycard also still works as a fallback.
Do I need special Wi-Fi or hardware infrastructure?
No. Goki devices use Bluetooth and work with your existing internet connection. There's no need for dedicated gateways, hubs, or network upgrades.
Which lock brands are compatible?
Goki works with 50+ lock brands including ASSA ABLOY, Salto, Dormakaba, and many more. If your lock isn't listed, our SmartDisc can retrofit almost any electronic lock.
Can I manage multiple properties from one dashboard?
Yes. PassLane dashboard supports multi-property management. You can oversee access across your entire portfolio from a single login.
How do staff access doors?
Staff get their own digital credentials with role-based permissions. You control who can access which doors and when — housekeeping, maintenance, management — all from the dashboard.
Is it secure?
Goki uses end-to-end encryption and keys are time-bound to the guest's exact stay dates. Keys expire automatically at checkout. Every door event is logged for a full audit trail.
What is PassLane?
PassLane is the software platform that powers all Goki devices. It handles mobile key delivery, PMS integration, access management, and the staff dashboard. Think of Goki as the hardware, PassLane as the brain.
How much does Goki cost?
Goki software is $4 per room, per month on an annual basis. Hardware costs depend on your setup — integration with existing smart locks requires no hardware purchase. SmartDisc retrofits and SmartLock PRO replacements are priced per unit.
Is there a minimum contract?
We offer monthly and annual plans. Annual billing comes with a discount. No long-term lock-in — you can cancel anytime.
Do you charge setup or installation fees?
No setup fees for software. Installation costs for SmartDisc or SmartLock PRO depend on property size — we'll give you a clear quote upfront with no hidden charges — or save money with self-install and let our videos take you through the process.
Can I start with a pilot on a few rooms?
Absolutely. Most properties start with a pilot of 10-20 rooms before rolling out across the full property. There's no minimum room count.
What payment methods do you accept?
We accept all major credit cards via Stripe and can arrange invoicing for larger properties and chains.
Do you offer discounts for larger portfolios?
Yes. Volume pricing is available for multi-property groups. Get in touch and we'll put together a custom quote.
.png)
.png)
.png)
.png)
.png)
.png)
