Goki
Time to go PRO

See how our NEW SmartLock Pro will change the way you operate.

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Better stays.

Automate check-in, access & communication.

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How it works.

Check-in

Go Contactless...

Digitalise your arrival process. Guests can check in online prior to arrival or by scanning a QR code on arrival.

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Smart Access

Remove Plastic...

Each guest will automatically be assigned a SmartKey & PIN for the length of their stay.

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Stay

Increase revenue opportunities...

Our dashboard streamlines your operation & lets you direct guests to ancillary revenue centres.

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Connectivity

Run your property from anywhere...

Remotely open doors, run lock audits & pull battery status... GokiAir puts your devices online for greater operational freedom.

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Step 5

Check-out

Before you go...

Increases direct extends by 300% & improve your NPS via our sentiment tracking engine.

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Say Bye-Bye to plastic keycards

Meet our devices that work on any door with
PIN as backup (not receptionists 👌)

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SmartDisc
Image and text that reads "started his first business at age 15"Image and text that reads "can play beethoven blindfolded"
"driven & friendly"

SmartDisc.
Make your dumb locks > SmartLocks. Add the option of PIN/Mobile access to your existing locks.

SmartLock
Image and text that reads "can moonwalk like MJ"Image and text that reads "taught himself photoshop at age 12"
"passionate & creative"

SmartLock.
Remove plastic keycards, paper registration forms & throwaway batteries from your operation.

Eliminate
repetitive tasks

Our software works seamlessly with our devices to
help you engage more effectively with your guests 🙌

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01
Dashboard

Put your property
on autopilot.

Automate how your guests check-in, access their room & direct guests to ancillary revenue centres.

Goki
02
Arrival

Digitalise your arrival process.

Offering a contactless guest experience lowers costs & improves sentiment. With Arrival, Guests can check-in online when they book or by scanning a QR code when they arrive.

Goki
03
Guest App

Your phone is
your key

Each guest is automatically assigned a unique SmartKey & back-up DoorCode for the length of their stay. Save time, lower staff overheads & improve communication.

04
Staff App

Manage everything from your phone.

Spaces app lets you Generate PINs, Run Lock Audits, Encode Wristbands, Get Real-Time Battery status, Set Timeshift MasterKeys, handle tasks set by your team AND review guest requests.

"The products are designed with the guest in mind, resulting in easy-to-use contactless functionality that receives guest appreciation. The handling is straightforward from the staff side as well. The flexibility and responsiveness from Goki is greatly appreciated, and result in ongoing improvements to their products. You feel their commitment to improving the guest experience in the way they roll out speedy improvements. We also recognise a positive contribution to our environmental footprint with removing plastic cards for door access."
Adrie Vreeke Capsule Hotel

Adrie Vreeke 10/10

CEO, Capsule Hotel

"Goki's support has been incredible as we installed the locks during a lockdown period and opened a brand new venue as soon as the restrictions lifted. As a team we were always able to get someone on the phone and even facetime when necessary. Jack, Charly and the team have provided us with a sleek and stylish lock that fits in perfectly with our accommodation pods. We often have customers comment on how easy it is."

Lorna O'Sullivan 10/10

Operational Transformation, Cupitt's Estate

"We love the Goki concept and the passion and product support of the Goki team. The industrial designs of the Goki SmartLock, SmartDisc, and SmartAccess are slick compared to other vendors. We love the social platform element but are still coming to terms with how to most effectively use it to engage with our guests and the Goki team has been great in joining us on this journey to figuring this out for our brand. The General Manager feedback has been positive."

Jan Kroezen 9/10

Technology Director, St Christopher's

"Super easy, contactless and extremely convenient! Working in a motel, this product has completely elevated our check in process. Guests are able to enjoy a contactless check in - either using their mobile Goki App or unique 4 digit code to enter rooms. Not only is it easier for our guests to access their rooms 24/7, but it makes our daily routines so much more convenient! So handy for our cleaners who are in and out of each room countless times a day, no need for a key or card, everything is accessible via bluetooth and wireless connection.."

Josh 10/10

Owner, Bluewater Motel

"With Goki it was love at first sight. We started to work with them one year ago and it's helping us in our automation process. Our guests are really enthusiastic about the app because they can chat with each other and get to know the city and the activities we make.."

Federico Scotti 10/10

Manger of Operations, Ostello Bello.

"GOKI gives you the opportunity to manage your guest experience instantly and most importantly from anywhere. It also enables you to communicate in-house activities and/or promote your F&B areas in the hotel. You could boost revenue by offering your in-house guests something special for any department of the hotel. This could be your spa, restaurant, bar or for some of your other services. Furthermore, I absolutely like the design of the lock and the overall idea of goki Payment gateway through the chat is a game changer. The support from GOKI is 5*****"

Pierre Gredel 10/10

GM, The Blue Hotel, Bondi.

Pricing

Pay for your devices then choose your software subscription.

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Monthly Membership
$6.00/mo/lock
Minimum fee $149 per month
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No credit card required, cancel any time.
Check-in
SmartAccess
Dashboard
Spaces App
Annual Membership
$4.50/mo/lock
Minimum fee $149 per month
Learn More
No credit card required.

save 25%

Everything in Monthly Membership
Free 1-1 Onboarding
Monthly Analytics
Free PMS Integration

Did we miss anything?

Mobile Keys & Check-in reduces the 'personal touch.'
Chevron

With the pandemic, properties need to offer a contactless guest experience - it is no longer nice to have - it is a necessity. But in normal peacetimes, ask yourself – how personal is the antiquated, admin-heavy check-in process anyway? It is primarily transactional, time-consuming, admin-heavy & guests don't like it! Goki enables *MORE* meaningful connections with your guests. Imagine being able to walk a guest up to their room because you no longer need to fill out a (dull) registration card? Or obliterating reception and letting staff mingle with new arrivals in social spaces – focusing on their needs rather than ticking boxes. Guests want convenience and the ability to curate their own stay. Goki enables guests to choose the levels of 'personal touch' that they are comfortable with… For example, message reception via Goki or go down to reception, ask to extend their stay, or respond to a notification on the app… Better guest experience is about creating better options for your guests.

What's really in it for the property?
Chevron

There are many advantages to using the Goki ecosystem that support our mission statement – Better stays! Streamline check-in – typically, our properties pay back the investment in hardware (from lowering operational expenses) within 6 months. COVID-safe – we offer a contactless guest experience from booking to opening the door! Better Guest experience – guess what? Your guests kind of expect this now! It's not just about saving your guest some time and having a friendly digital solution for your digital guests; It's about building a community around your brand… Goki is the only product in the world that makes an online community for your properties from booking, during, and after your stay… let your guests know what's on, who's going, and give them a chance to curate their own stay with you. The better the experience, the better the online ratings. $$$ – what could you do if you have 2/3rds of your guests on your own dedicated mobile channel? Send a shoutout to get them into your bar? Let them extend their stay (Free) or book another one of your properties? Get them to leave a review when they send you a bigger smiley emoticon 6hrs after check-in? The possibilities are only limited by your imagination… .

Guests don't want to download an app.
Chevron

There is some truth to this! Firstly, our web app means that guests can use their phone as their key direct from their booking confirmation email - without downloading an app. Secondly, if you look at properties that have launched their own (native) branded application, the download figure has been less impressive – typically below 10% take-up. App real estate is expensive, and only the essentials get the green light. Goki, however, has an average download rate of 60%+. Why? Network Effect – guests don't want to download an app every time they check in to a new property – they want one key that works at all properties. Solving Problems – Goki makes check-in as easy as ordering an Uber; Save time – simply download your keys before arrival and receive a notification when your room is ready. No more long queues after long flights and filling in paperwork just to get to your room! It's Social – because most guests download Goki – we have created a mobile platform for guests to interact and see what's on at their property. Other social applications struggle to get critical mass in specific areas (i.e. your property!), so they lose their value proposition for the guest.

Mobile keys mean I need to replace all my locks!
Chevron

Goki SmartDiscs connect with your existing locks in minutes and add the option of PIN and Mobile access. Your existing locks still function in precisely the same way – so you can still encode keycards for guests (if someone like my parents' check-in). Our SmartDiscs are about inexpensively upgrading your locks and turning your property into a SmartProperty.

How do you verify guest IDs before giving them access?
Chevron

Goki works with your PMS to verify every user before issuing a SmartKey or PIN. After booking, there are several ways we help guests get through check-in and into their room… The endpoint of each of these processes is to issue the guest with a SmartKey once you are satisfied. Web check-in – just like the airlines, guests are encouraged to fill out a web-check-in form after booking as part of the booking confirmation email. This feeds verification data into the guest folio section of the PMS. If the guests don't fill out the web check-in form, then... Kiosk Check-in – this can be done at your property when the guest arrives. Our Kiosk finds the guest booking via their email or booking ref, scans their ID, and matches it against the guest folio details to verify ID.Face-to-Face – Guests are only issued a SmartKey once the room is marked as clean/inspected. Some properties still like to meet the guests before allowing them access via the Goki system. In this scenario, Properties can simply issue a SmartKey/PIN instead of encoding a Keycard.

How do we install Goki devices?
Chevron

Our hardware is built to be easily self-installed via our online tutorial videos (see Goki Academy). This saves the property money as the task can easily be carried out by the onsite maintenance crew, rather than a few $150ph installers! For SmartDiscs, we need the details of your lock (if we don't already have it) so that we can prepare an installation video for you. This involves sending a picture of the lock mechanism to our tech team to work out the connection method. We may ask for a lock so that we can custom build an adaptor for you... we will then return the lock with the adaptor connected. For SmartLocks – we need a picture of your mortise to ensure our lock is compatible and that installation is quick and easy.

Mobile keys aren't safe!
Chevron

The communication between our SmartKey & Hardware is encrypted, secured, and cannot be intercepted. The randomized nature of the algorithm makes it far harder to hack than traditional lock systems. The Goki lock ecosystem is designed so that the 'handshake' happens regularly, so the session key keeps changing.

I have metal keys currently - how does Goki work with older locks?
Chevron

For properties with metal keys – we have SmartLocks. This means you can replace your old lock with the all-in-one solution, which is appropriate for new builds where you haven't yet purchased a lock or where you only have keycards and need to go contactless.

What happens if the guest's phone runs out of battery?
Chevron

Every guest is also issued with a unique PIN for the length of their stay.In addition to this, at any time, staff can generate a new PIN for a guest using the 'Spaces' application or remotely via the Goki dashboard.

If the guest has no WiFi/Data - how do they get into their room?!
Chevron

Our system works using Bluetooth. As long as the guest has already downloaded Goki, they will access their SmartKey and open their room/common areas without WiFi or data.

What about privacy?
Chevron

We take data protection extremely seriously. We do not data share between properties unless the traveler is going to stay at your property. And also, users should manually fill in the check-in form every time unless they have enabled profile sharing via their account on Goki app or previous check-in form they have completed. For more information, review our privacy policy.

Ok, I'm sold - when can I get set up with Goki!?
Chevron

Right now! Fill in your details below, and you will hear back from a Goki Account Manager or reach out to sales@goki.travel.

Get in touch

It only takes a few minutes to make your space smarter. Fill in the details below and we’ll be in touch.